Information We Collect
We collect only the information necessary to process your packaging enquiries and provide our services.
Information you provide to us directly:
- Full name and business / company name
- Phone number or WhatsApp number
- Email address
- City and state for delivery / shipping estimates
- Product requirements — type, size, quantity, printing preferences
- Any messages or special instructions you submit via our contact or quote forms
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Device type (mobile, desktop, tablet)
- Referring website or source
- Location data (city/country level) via Google Analytics
How We Use Your Information
Your information is used solely for legitimate business purposes related to our packaging services:
- To respond to your product enquiries and provide custom quotes
- To process and fulfil your orders
- To communicate shipping updates and delivery timelines
- To send relevant product information, offers, or follow-ups (you may opt out anytime)
- To improve our website performance and user experience
- To comply with applicable legal and tax obligations (e.g. GST invoicing)
📦 We do not use your data for unsolicited spam or sell it to third parties for marketing purposes.
Sharing of Your Information
We do not sell, trade, or rent your personal data to any third party. We may share your information only in the following limited circumstances:
- Logistics Partners: Delivery address and contact number may be shared with our courier or freight partners to fulfil your order.
- Technology Service Providers: Our website uses Google Analytics, WhatsApp Business API, and similar tools that may process anonymised data to help us operate our website.
- Legal Compliance: If required by law, court order, or government authority, we may disclose your information as mandated.
- Business Transfers: In the unlikely event of a merger or acquisition, customer data may be transferred as part of that transaction — you will be notified in advance.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our website.
We use the following types of cookies:
- Essential Cookies: Required for the website to function correctly (e.g. form submissions, session management).
- Analytics Cookies: Google Analytics cookies that help us understand visitor behaviour and improve our website (data is anonymised).
- Marketing Cookies: Used by Meta Pixel (Facebook/Instagram) and Google Ads to measure the effectiveness of our advertising campaigns.
You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
Data Security
We take the security of your personal data seriously. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
- Our website uses SSL/HTTPS encryption for all data transmission.
- Access to customer data is restricted to authorised personnel only.
- We regularly review and update our security practices.
However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the following rights with respect to your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails.
- Restriction: Ask us to restrict the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at smindpackaging@gmail.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to external websites such as Instagram, Facebook, or Google Maps. These third-party websites have their own privacy policies, and we have no control over their practices.
We are not responsible for the content, privacy practices, or security of any linked third-party websites. We encourage you to review the privacy policies of any site you visit.
Children's Privacy
Our website and services are intended for business and commercial use by adults. We do not knowingly collect personal information from children under the age of 18.
If you believe we have inadvertently collected information from a minor, please contact us immediately at smindpackaging@gmail.com and we will promptly delete such information.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For significant changes that affect how we use your data, we may also notify you via email or a prominent notice on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
- Business Name: Smind Enterprise
- GST Number: 24JHLPS1002M1Z4
- Address: Memco Patiya, Naroda, Ahmedabad, Gujarat – 382345
- Phone / WhatsApp: +91 99988 97473
- Email: smindpackaging@gmail.com
- Website: smindpackaging.com
Have a Question About Your Data?
Our team typically responds within 24 hours — just reach out.